Standard
Delivery usually within 5-7 business days of ship date. $8 USD on orders less than $50.00 USD. FREE on orders $50.00 USD and above.
Priority
Delivery usually within 2-3 business days of ship date. $20.00 USD, Please note: This shipping method may be unavailable due to order volume
Express
Expect delivery 1 business day after ship date. $30.00 USD.Please note: This shipping method may be unavailable due to order volume.
Processing Times
Order processing and shipping times may be impacted by high order volume and/or shipping carrier constraints. Be sure to check your order confirmation email for the expected shipping window. When you receive your shipping confirmation email with the tracking number, please allow for up to 3 business days for that to update in the carrier’s system. In some cases, your order may be sent in multiple shipments. Each shipment will be sent with a unique tracking number that will be emailed to you once the order has been fully processed.
Returns
As long as items have not been worn, washed, tried-on, cut, or altered, we will issue a refund for the amount paid (minus shipping and handling) within 30 days of when the order was shipped. After 30 days, returns will not be authorized.
NOTE: All international orders and mystery styles are final sale and are NOT eligible for return.
Steps to process a return:
1. Write your request to return your items for REFUND on your packing slip and include that in your package. 2. Mark (highlight/underline/circle) the items that you are looking to return 3. Ship your items back using the shipping method of your choice (USPS, UPS, FEDEX, ETC.). We DO NOT provide prepaid shipping labels. 4. Once shipped, email your return tracking info and order number to support@pixeldropofficial.com 5. Once received, the return will be processed within 10-14 business days and a refund will be issued within 5-7 business days. If the returns department has questions, they will reach out by phone or email.
Return address: please contact us at support@pixeldropofficial.com for return address
Exchanges
As long as items have not been worn, washed, tried-on, cut or altered, we will exchange any items within 30 days of when the order was shipped. After 30 days, exchanges will not be authorized.
Damages
What is the warranty policy? We will warranty and replace items that have been deemed defective (opposed to wear and tear) within 30 days of purchase. When submitting a damage claim; email Client Services a photo of the damage and the order number to support@pixeldropofficial.com Client Services will review your claim and inform you of our final decision. If there are any other questions, feel free to send an email to support@pixeldropofficial.com
Thank you !
