Shipping and Returns
Fast, reliable delivery and a straightforward return process, because you should spend less time worrying about logistics and more time wearing your gear.
Shipping Rates
Shipping costs are calculated in real time at checkout based on your location and the carrier’s current rates, so you always pay the accurate cost, never more.
Orders of fifty dollars or more ship free, automatically, no code needed.
Processing Times
Every order is carefully processed before it ships. Processing and delivery times may vary during periods of high demand or due to carrier constraints. Your order confirmation email will include your expected shipping window.
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to three business days for tracking details to update in the carrier’s system. Orders sent in multiple shipments will each include their own tracking number.
Returns
We want you to love what you wear. If an item has not been worn, washed, tried on, cut, or altered, you may return it within thirty days of the ship date for a refund of the purchase price, excluding shipping and handling. Returns requested after thirty days cannot be accepted.
Please note: international orders and mystery styles are final sale and are not eligible for return.
How to Start a Return
- Include a note with your package requesting a refund, and mark the items you would like to return.
- Ship the package back using the carrier of your choice. We are unable to provide prepaid return labels.
- Once shipped, email your tracking number and order number to support@pixeldropofficial.com.
- Once we receive your return, it will be processed within ten to fourteen business days, with your refund issued five to seven business days after that.
Return address: please contact support@pixeldropofficial.com and our team will provide the correct address.
Exchanges
Items that have not been worn, washed, tried on, cut, or altered are eligible for exchange within thirty days of the ship date. Exchange requests made after thirty days cannot be authorized.
Damages and Defects
We stand behind the quality of everything we make. If an item arrives with a manufacturing defect, rather than normal wear and tear, we will repair or replace it within thirty days of purchase. To submit a claim, email our Client Services team a photo of the damage along with your order number to support@pixeldropofficial.com. Our team will review your claim and follow up with a final decision.
Have another question? Reach out any time at support@pixeldropofficial.com, we are happy to help.
